I must retract what was said before. After my misfortune, I have to admit Dream Beauty went above and beyond to correct my order. Their customer service is amazing, they truly care about their customers and go out of their way to fix the problem, to the point of even sending me a replacement for free. Something you don’t see much of these days and a pleasant surprise.
They have truly won me over and I will gladly purchase from them again. A loyal company that stands behind their product and merchandise. Actually looking forward to doing business with them again. Can’t wait to see the new unit/wig which should be here in a few days.
Again, thank you Dream Beauty, best customer service ever… you are genuine.After this experience I will be sure to refer everyone I know to them for quality hair and customer service.
I have been wearing wigs/ hair pieces and extensions off and on for 30+ years. I am very experienced consumer and know what I want in the quality of hair that I prefer. I specifically wanted a type of hair that fit my facial features and skintone. I like the Brazilian Deep Wavy hair. I usually like to personally see the product before I invest especially with hair. I have found that no wig is a perfect out of the package whether very expensive or inexpensive.
Once I received the wig I took time to look at it, a verify the structure of the piece. I found it to be made very well, the hair quality was very good and it had no smell. I could also determine that the color could be changed as stated, which I was able to do. The wig cap is a standard size which I understood. I could have had it customized to be a bit smaller as I recently cut my own hair much shorter for the summer. Not everyone has the same size head so a wig is going to be big on some and tight for others.
The key is to know what’s right for you before you order. I have had shedding but this is no surprise to me. All hair pieces, extensions etc… will shed. This is common but should not be excessive. The creamy hair products, not the gels. I shampoo with Tresemme Smoothing Shampoo and Conditioner in a large plastic bowl. Dilute the shampoo in the bowl, don’t apply directly to the piece and the same with the conditioner. Never soak for a long period of time. Lay in a towel and carefully blot out excess water. Spray lightly with a detangling spray and carefully with a wide tooth comb, comb working from bottom to top, one section at a time.
Air dry on towel at first and then place on wig head to complete drying. I use my product after I put on the piece and spray lightly with water to mist the hair to dampen and add hair product. I rub a drop of coconut on my hands and gently rub on hair as a finisher. It seals in moisture. Less is more with any hair piece. I do feel that I received a great product and that my money was well spent. We all want to feel good and look good when we walk out our doors and it’s disheartening when a product does not meet our expectations after spending our hard earned money.